The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company Book + PRICE WATCH * Amazon pricing is not included in price watch

The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company Book

Praise for The Nordstrom Way . . . "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for."--David D. Glass, President and Chief Executive Officer, Wal-Mart Stores, Inc. "Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers."--Willard Marriott, Jr., Chairman and President, Marriott International, Inc. "When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world."--Leonard A. Lauder, President and read more...
from£8.08 | RRP: £5.99
* Excludes Voucher Code Discount Also available Used from £8.64
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