The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization Book + PRICE WATCH * Amazon pricing is not included in price watch

The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization Book

Nordstrom was founded in 1900 as a small Seattle shoe store; it became a full department store in 1963. The company still maintains its old fashioned values. Here the authors not only explain the principles of the world's best customer service company they also show you how to implement them in your own organization.Read More
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