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The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization Book
Nordstrom was founded in 1900 as a small Seattle shoe store; it became a full department store in 1963. The company still maintains its old fashioned values. Here the authors not only explain the principles of the world's best customer service company they also show you how to implement them in your own organization.Read More
from£22.93 | RRP: * Excludes Voucher Code Discount Also available Used from £6.00
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Blackwell
The Nordstrom Way to Customer Service Excellence describes how Nordstrom earned its legendary reputation - and reveals the principles behind its phenomenal customer service. If you want to be the Nordstrom of your industry, this is your guidebook.
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Pickabook
Robert Spector, Patrick D. McCarthy
- 0471702862
- 9780471702863
- Robert Spector, Patrick D. McCarthy
- 1 April 2005
- John Wiley & Sons
- Paperback (Book)
- 288
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