The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business Book + PRICE WATCH * Amazon pricing is not included in price watch

The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business Book

The man who single-handedly initiated the service management phenomenon in America poses a new challenge for businesses--how to incorporate a new commitment to the customer into their own business.Read More

from£16.20 | RRP: £15.60
* Excludes Voucher Code Discount Also available Used from £6.63
  • 0887305415
  • 9780887305412
  • Karl A. Albrecht
  • 1 May 1992
  • HarperBusiness
  • Hardcover (Book)
  • 256
  • 1
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