The Service Edge: 101 Companies That Profit from Customer Care (Plume) Book + PRICE WATCH * Amazon pricing is not included in price watch

The Service Edge: 101 Companies That Profit from Customer Care (Plume) Book

Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in getting one-up on the competition.Read More

from£19.44 | RRP: £11.49
* Excludes Voucher Code Discount Also available Used from £5.83
  • 0452264936
  • 9780452264939
  • Ron Zemke
  • 30 August 1990
  • Penguin Books Australia
  • Paperback (Book)
  • 608
  • Reissue
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