The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance Book + PRICE WATCH * Amazon pricing is not included in price watch

The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance Book

Language:Chinese.Paperback. Pub Date: 2005-5-1 Pages: 319 Publisher:. McGraw-Hill This book offers management lessons from the worldsmost profitable airline As a former Southwest insider. I oftenwondered why other organizations couldnt duplicate the businessmodel Anyone who wants to understand. how it works should read thisbook - Libby Sartain. Senior VP of Human Resources. Yahoo.Professor Gittell has tackled one of the hottest and mostimportant topics in business circles today - why some airlinescontinually fly high over the economic wreckage of the rest of theindustry - Thomas Winkelmann. VP -. The Americas. Lufthansa GermanAirlines Through extensive research. Jody Hoffer Gittell gets tothe bottom of what has sustained Southwest Airlines positiveemployee relations and high performance through good and bad times- Thomas A. Kochan. professor. MIT Sloan School of Management. ...Read More

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  • TheBookPeople

    This book offers management lessons from the world's most profitable airline. 'As a former Southwest insider, I often wondered why other organizations couldn't duplicate the business model. Anyone who wants to understand how it works should read this book' - Libby Sartain, Senior VP of Human Resources, Yahoo. 'Professor Gittell has tackled one of the hottest and most important topics in business circles today - why some airlines continually fly high over the economic wreckage of the rest of the industry' - Thomas Winkelmann, VP - The Americas, Lufthansa German Airlines. 'Through extensive research, Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times' - Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program.Fortune magazine calls Southwest Airlines the most successful airline in history. In an industry that regularly loses billions of dollars, Southwest has had 31 consecutive years of profitability. The Southwest Airlines Way reveals the secret to Southwest's remarkable success - high performance relationships - and it creates enormous competitive advantage in motivation, teamwork, and coordination among Southwest employees. Based on Professor Jody Hoffer Gittell's eight years of field research, this book explores Southwest's innovative policies, strategies, and techniques, showing how these methods can be implemented in any organization, and explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; use conflicts to build relationships; and, encourage mutual respect among employees, managers, unions, and suppliers.

  • Blackwell

    Through extensive research, the author gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times. This book offers management lessons from the world's most profitable...

  • Waterstones

    Explores Southwest Airlines' policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for rel

  • Product Description

    "If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry."

    --Gerard Arpey, CEO, American Airlines

    "Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times."

    --Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program

    In an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. The Southwest Airlines Way examines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to:

    • Lead with credibility and caring
    • Invest in frontline leaders
    • Hire and train for relational competence
    • Use conflicts to build relationships
    • Make unions its partners, not its adversaries
    • Build relationships with its suppliers

  • 0071458271
  • 9780071458276
  • Jody Hoffer Gittell
  • 1 May 2005
  • McGraw-Hill Professional
  • Paperback (Book)
  • 320
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