The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees Book + PRICE WATCH * Amazon pricing is not included in price watch

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees Book

With the support of case studies and examples of companies who have adopted Value Profit Chain principles, the authors demonstrate how satisfied, loyal and productive employees produce satisfied, loyal and trusting customers who are the primary drivers of growth and profitability.Read More

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  • Blackwell

    Drawing on decades of research at the Harvard Business School, the authors show how any company can achieve outstanding growth and profitability by adopting their proven organizing framework: the value profit chain. From the authors of THE SERVICE...

  • Pickabook

    James L. Heskett, Earl Sasser, Leonard A. Schlesinger

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