The official introduction to the ITIL service lifecycle: Office of Government Commerce Book + PRICE WATCH * Amazon pricing is not included in price watch

The official introduction to the ITIL service lifecycle: Office of Government Commerce Book

This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change. After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.Read More

from£40.50 | RRP: £30.00
* Excludes Voucher Code Discount Also available Used from £3.50
  • 0113310617
  • 9780113310616
  • OGC - Office of Government Commerce
  • 30 May 2007
  • Stationery Office
  • Paperback (Book)
  • 238
  • New title
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