Total Quality Service: How Organizations Use it to Gain Competitive Advantage Book + PRICE WATCH * Amazon pricing is not included in price watch

Total Quality Service: How Organizations Use it to Gain Competitive Advantage Book

"Total Quality Service" is based on case histories and interviews with companies around the world, including American Express, Toyota, The Royal Bank, Northern Telecom and Four Seasons Hotels. By drawing on the experience of these experts, the book provides examples of service strategies selected from the best practices; ranges of training options; internal and external research tools; and service assessment.Read More

from£N/A | RRP: £32.99
* Excludes Voucher Code Discount Also available Used from £N/A
  • 013923392X
  • 9780139233920
  • Stanley A. Brown
  • 30 September 1992
  • Pearson Education Imports: Depositories
  • Hardcover (Book)
  • 272
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