Up the Loyalty Ladder: Turning Sometime Customers into Full-Time Advocates of Your Business Book + PRICE WATCH * Amazon pricing is not included in price watch

Up the Loyalty Ladder: Turning Sometime Customers into Full-Time Advocates of Your Business Book

Here are the 1-2-3 steps to convert prospects to shoppers to customers to clients to advocates-at the top of the Loyalty Ladder. Dozens of illustrative anecdotes, real life examples and facts to reveal the enormous edge customer focused businesses have over their competition-and the steps they take to gain an advantage. An International best seller translated into five languages.Read More

from£26.39 | RRP: £15.27
* Excludes Voucher Code Discount Also available Used from £7.15
  • 0887307256
  • 9780887307256
  • Murray Raphel, Neil Raphel
  • 1 March 1995
  • Harpercollins
  • Hardcover (Book)
  • 290
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