Up the Loyalty Ladder: Turning Sometime Customers into Full-time Advocates of Your Business Book + PRICE WATCH * Amazon pricing is not included in price watch

Up the Loyalty Ladder: Turning Sometime Customers into Full-time Advocates of Your Business Book

Here are the 1-2-3 steps to convert prospects to shoppers to customers to clients to advocates-at the top of the Loyalty Ladder. Dozens of illustrative anecdotes, real life examples and facts to reveal the enormous edge customer focused businesses have over their competition-and the steps they take to gain an advantage. An International best seller translated into five languages.Read More

from£16.18 | RRP: £11.99
* Excludes Voucher Code Discount Also available Used from £N/A
  • 086278459X
  • 9780862784591
  • Murray Raphel, Neil Raphel
  • 30 September 1995
  • O'Brien Press Ltd
  • Paperback (Book)
  • 320
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