Wake Up Your Call Center: Humanize Your Interaction Hub Book + PRICE WATCH * Amazon pricing is not included in price watch

Wake Up Your Call Center: Humanize Your Interaction Hub Book

Wake Up Your Call Center: Humanize Your Interaction Hub discusses such call-center topics as e-commerce, ER in the call center, and managing workplace conflict and technical support staff. The fourth edition is expanded and includes the training imperative, self-service, and first call resolution. It also has updated statistics and expanded references.Read More

from£76.95 | RRP: £53.50
* Excludes Voucher Code Discount Also available Used from £N/A
  • 1557533873
  • 9781557533876
  • Rosanne D'Ausilio
  • 31 March 2005
  • Purdue University Press
  • Paperback (Book)
  • 212
  • 4th Revised edition
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