What's the Secret?: to Providing a World-class Customer Experience Book + PRICE WATCH * Amazon pricing is not included in price watch

What's the Secret?: to Providing a World-class Customer Experience Book

What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently, everyday, while the rest of companies and departments struggle with providing even good customer service with staffs of 12 or 15.Read More

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  • TheBookPeople

    What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world?s best customer service providers.

  • Blackwell

    Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service...

  • 0470196122
  • 9780470196120
  • John R. DiJulius III
  • 27 May 2008
  • John Wiley & Sons
  • Hardcover (Book)
  • 336
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