Winning with the Customer from Hell: A Survival Guide (Winning with the ... from Hell Series) Book + PRICE WATCH * Amazon pricing is not included in price watch

Winning with the Customer from Hell: A Survival Guide (Winning with the ... from Hell Series) Book

Realistic, practical, and compelling anecdotal solutions are offered here for countering belligerent, abusive, and condescending customers. This book captures the essence of the skills required for helping retailers deal with problem customers and improve employee efficiency. A six-pronged approach known as LESTER is detailed, which involves listening to customers, echoing the issue, sympathizing with the customer's emotional state, thanking the customer, evaluating one's opinion, and responding with a win-win solution. Retailers come away with tested strategies for turning nightmare customers into friends.Read More

from£17.53 | RRP: £12.17
* Excludes Voucher Code Discount Also available Used from £16.07
  • 1550226304
  • 9781550226300
  • Shaun Belding
  • 1 April 2004
  • ECW Press
  • Paperback (Book)
  • 180
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